Claims

In association with RedArc, Finance North are delighted to offer a claims assistance service to our existing clients, as well as assistance to non-clients too. We believe that nobody should be turned away in their hour of need, and if we can provide help and support to somebody at a difficult point in their life, then we will absolutely look to help.

Mark says ‘Unfortunately, I’ve had first hand knowledge of the claims process, dealing with our own claims. That puts me in a strong position though when assisting others, in that I can empathise with their situation but have the knowledge and experience to guide them smoothly through that process, and at such a difficult time’.

As well as practical help and advice with form filling, call-making, and liaising where possible between client (or clients representative) and provider, RedArc assist in a number of ways. Their Personal Nurse Advisers are highly experienced registered nurses, each having their own areas of expertise, as well as broad general nursing experience. They also have Registered Mental Health nurses on their staff.

Within the RedArc nurse team, they have experience in all medical conditions, including;

  • Bereavement and loss
  • Mental health issues – including anxiety, depression, stress, PTSD, bi-polar affective disorder, schizophrenia, obsessive disorders, addictions, and self-harm
  • Autism
  • Alzheimers disease and other forms of dementia
  • Maternity complications including miscarriage and post-natal-depression
  • Oncology (Cancer) – all forms of cancer and treatment
  • Respiratory conditions, including asthma and COPD (Chronic obstructive pulmonary disease)
  • Cardiac (Heart conditions) – all forms of heart conditions and treatments
  • Orthopedic conditions, including rheumatology, joint replacement surgery, and spinal problems
  • Stroke
  • Endocrine disorders, including diabetes
  • Progressive supra nuclear palsy
  • Multiple Sclerosis
  • Elderly care
  • Parkinson’s Disease
  • Motor Neurone Disease
  • Neurological – Brain disorders and disease
  • Paediatrics

RedArc’s Personal Nurse Advisers are supplemented by a network of specialist nurses working within the NHS or private sector. There services are called upon when expert guidance is needed, and they’re also on hand to make additional phone calls to customers or make a home visit if necessary. The network currently includes: Cardiac, Paediatric, Respiratory, Cancer, and Epilepsy.

Some of the many services on offer include;

  • Therapies and Counselling – including assessing the most appropriate therapy or counselling, sourcing therapy or equipment etc.
  • Bereavement support – including long term support, supporting parents to cope with children’s grief, advice to help with sleep and relaxation, sourcing other types of appropriate councelling or therapy etc.
  • Eldercare – including sourcing respite care, helping an elderly person to live safely and independently, help and support for carers, emotional support etc.
  • Practical help at home – patients who are unwell or have recently been in hospital may benefit from some help at home to carry out light domestic tasks e.g. laundry, preparing meals and housework etc.
  • Help in understanding a condition and all its implications
  • Explanation of options for treatment
  • Suggestions for coping strategies
  • Help to prepare for consultants’ appointments
  • Explanation of medical terms in simple everyday language
  • Ensuring best use is made of mainstream services, such as the NHS, specialist charities and social services
  • Sign-posting to self-help groups – local and national charities
  • Clinical review and provision of a range of resources, including factsheets, books, CDs and DVDs
  • Sourcing suitable equipment & medical aids
  • And lots more…

A wide variety of additional external services may also be provided, for example an assessed course of counselling, therapy, second medical opinion, specialist nurse services and practical help at home.

We’re here to help, from beginning to end. Our help and advice doesn’t stop once the policy’s in place – that’s just the beginning!

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